Pros
A really good culture that has the best diversity of anywhere I have worked. A product that current customers love and champion. Track record of promoting from within if you manage to perform well. Clear emphasis on hiring good people. Leadership leaves you alone to do your job and work flexible hours. Benefits in line with or better than what most good tech companies offer.
Cons
Once you look past the few positives PagerDuty is just like any other tech company, only with far worse training, direction and organizational structure. An understaffed enablement team were working to overhaul the process but onboarding and training routinely fell to existing employees who didn't have enough time to properly guide new hires. Also nobody goes into the office anymore so team collaboration only happens via the occasional Zoom and Slack chat. If you are not incredibly self reliant you are destined to fail here. The whole place reeks of a company that had an easy time growing but now that the space has gotten competitive they are a bit lost. New wins are small and rely on former users championing PagerDuty heavily. Despite a rabid fanbase and strong success stories, marketing fails to do anything other than run coordinated bribe campaigns that rely on giveaways to drive engagement and buy ad space next to personal injury lawyers on rotating city signage. The only good thing is they promote from within, as long as you are good at faking your numbers and are paired with the right sales team who will give it their rubber stamp of approval to let you ride their coattails. Otherwise you can expect leadership to act very interested in your feedback. Then do nothing other than quote MLK about the measure of a leader in challenging times while sacrificing nothing and laying off 7% of the workforce after their inaction led to poor performance.