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      The definition of insanity - Anonymous employee PagerDuty Employee Review

      1.0
      Jun 21, 2023
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Hires smart people - Great IC teammates - Interesting and motivating mission - Lots of opportunity for DEI work - Values show folks are trying to do the right things

      Cons

      - Product can’t keep up with mission. Very uncomfortable position for teams as they try to build and sell - Leaders repeat same mistakes expecting different outcomes - Everything is a fire drill. Employees live through poorly managed active incidents in direct opposition to what company tells its users to do - Turnover and re-orgs interrupt any momentum teams are able to build - No real career development beyond the trainings they mandate for managers for internal processes - Leadership plays favorites and ignores bad behavior - Good people get burnt out fast - Leadership is extremely out of touch and in the way - Zero trust of employees = multiple layers of approval on decisions and wasted cycles - Extremely slow, tedious and complicated internal processes that get in the way of innovation and block the course of business - Lack of accountability creates stress for teams and partners. Difficult to maintain positive business relationships - Values are some of the best I’ve seen and put into action more than most. Unfortunately only applies to the contributor layer or certain teams. Leadership rarely sets a good example. - Massive gate keeping. Lots happens behind closed doors leading to shady behavior and toxicity

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      PagerDuty Response
      3y
      Thank you for your review. We appreciate you taking the time to share your feedback with us. We encourage you to share more details directly with your HRBP and/or Manager. We take your concerns seriously and would like to look into them. PD has a strict policy against retaliation for sharing any concerns or feedback. If you are uncomfortable discussing these issues with your manager or your HRBP, PD provides multiple avenues to report your concerns. You may speak to any People Manager, any HR Business Partner, or report your concerns anonymously using the third-party administered Whistleblower hotline or webpage found on PD’s Corporate Compliance Internal WIKI page. With regards to career development, we encourage you to participate in the Grow-A-Thon coming up in August. More details and resources can be found on the People Development Internal WIKI page. Your feedback is a valuable resource as we grow and evolve.

      Explore other reviews about PagerDuty

      5.0
      May 14, 2026
      Account executive
      Recommend
      CEO approval
      Business Outlook

      Pros

      It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

      Cons

      Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

      1.0
      Jul 9, 2026
      Sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      they have existing customers, most are churning

      Cons

      Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

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