The Critical Reviews are Accurate - Account Executive PagerDuty Employee Review

2.0
Jun 30, 2023
Recommend
CEO approval
Business Outlook

Pros

The base salary, the ESPP, the co-workers

Cons

There are a number of negative reviews that are largely accurate. Inexperienced and toxic sales managers. Last minute fire drills. Constant shift in focus that results in lost momentum. Strong in the small enterprise and mid-market space. The biggest problem is the growth opportunity for sales reps. PD Process Automation (Rundeck) is a 7-10 year old open source product that the open source community left behind because Ansible won. Ansible is better and cheaper. Trying to become a multi-product company on the back of PD Process Automation isn't going to work. Other problems include: No channel to speak of. No real partnerships to speak of. Unrealistic expectations for sales reps. The customer base is mostly SMB, Mid-Market, and Small Enterprise. The competition from IBM/RedHat and ServiceNow, even potentially Atlassian, in the ITSM and Automation categories is too much to overcome with so little momentum at this point with PD Process Autionation. When the company makes a rep's quota a customer's problem, the company doesn't care about customers anymore. The company has strayed from it's core values. This can only be rectified at the top.

Explore other reviews about PagerDuty

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

they have existing customers, most are churning

Cons

Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

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