All the negative reviews are accurate - Account Executive PagerDuty Employee Review

2.0
Oct 22, 2023
Recommend
CEO approval
Business Outlook

Pros

- Core incident response product is great and well liked by customer end users.

Cons

- Mediocre on-boarding. - Awful territory planning, 50/50 chance you'll do well. - New sales hires get the scraps and their territory is picked dry when they get it. - Managers offer generic coaching. - Tons of people leaving across the business and lots of quiet firings, which makes it hard to bring in specialists or tenured folks on deals (they're stretched thin or gone completely). - Company's selling culture was highly transactional the last few years, resulting in customers viewing the company strictly as a vendor rather than a the strategic partner they'd like to be viewed as. - Inbound leads are non-existent. - Average deal size small compared to quotas. - Enterprise teams are constantly pushed to conduct more transactional deals versus strategic ones. - New Runduck automation product is expensive and complex to sell with little to no support from specialists. - Zero coordination between sales and marketing. - Marketing basically passes their job off to sales. - Constant fire drills. - Terrible hand offs on accounts, no strategy, no notes, rarely any existing relationships. - Heavy expectation of sales to make up the gaps in the business. - Majority of customer success team isn't helpful at all. - Company is facing customer attrition for the first time in it's history and it doesn't know what to do about it. - Exec leaders are scrambling to course correct, but the constant fire drills counteract their efforts. - Comp is meh, but if you sell a whale of a deal it's not bad...but good luck being new and getting a whale. - Pipeline and opportunity structure is a joke, unless an opportunity is basically at the demo or deal negotiation stage, don't enter it. - If you as multiple people what the standard is, you will get multiple answers, and you have a pipeline generation target too. - Obvious favoritism.

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PagerDuty Response
2y
Hello and thank you for sharing your feedback, concerns and the areas you believe that we can improve as an organization. We would like to remind you that PD has a policy against and does not tolerate discrimination, harassment, favoritism, or retaliation. PagerDuty is committed to an environment where open, honest communications are the expectation, not the exception. We want our employees to feel comfortable in approaching their management in instances where they believe violations of policies or standards have occurred. However, in situations where they prefer to not engage their management they are encouraged to use the EthicsPoint hotline, hosted by a third-party hotline provider, to submit an anonymous report. They may also contact an HR Business Partner. We value your feedback to help us improve our processes. We have made recent Sales Enablement training investments internally to continue to improve how our current Sales Organization and new hires engage with customers strategically, and to drive consistent standards internally. This training investment will also improve how we onboard and ramp our salesforce. Additionally, PagerDuty continuously evaluates our compensation structure to remain competitive in the market. PagerDuty has always championed the customer, this is why we consider this our first and foremost company value. In Q2, PagerDuty advanced our generative AI offerings, expanding the Operations Cloud to address our customers’ top priorities – to protect and grow revenue, reduce operating costs and mitigate risk. We continue to accelerate momentum with our new products in our enterprise customer segment, which remains engaged. Our sales team is an important part of the customer feedback loop and we encourage you to share your experience and feedback with your Marketing and Customer Success counterparts so that we can continue to #runtogether in supporting our Customers. We take all concerns seriously and will address them accordingly. We are committed to creating an environment where all employees feel included, engaged and productive.

Explore other reviews about PagerDuty

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

they have existing customers, most are churning

Cons

Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

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