Toxicity meets favoritism - Anonymous employee PagerDuty Employee Review

2.0
Jan 31, 2024
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- company stock included in benefits - flexible/remote work - Work culture among Individual Contributors is great.

Cons

- No clear or consistent communication, direction or decision making from leadership. - Severe lack of internal mobility opportunities. - Managers regularly engage in & exercise toxic behaviors such as favoritism & gaslighting, with no end in sight. - Company is struggling to find its long-term profit space, leadership & product recognition within a highly competitive market. - If you greatly value mental health, I highly recommend working elsewhere.

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PagerDuty Response
2y
Hello and thank you for sharing your feedback, concerns and the areas you believe that we can improve as an organization. We would like to remind you that PagerDuty has a policy against and does not tolerate discrimination, harassment, or retaliation. PagerDuty is committed to an environment where open, honest communications are the expectation, not the exception. We want our employees to feel comfortable in approaching their management in instances where they believe violations of policies or standards have occurred, including any concerns regarding toxic behaviors and favoritism. PagerDuty has a strict policy against retaliation for sharing any concerns or feedback. If you are uncomfortable discussing these issues with your manager or your HRBP, PD provides multiple avenues to report your concerns. You may speak to any People Manager, any HR Business Partner, or report your concerns anonymously using the third-party administered Whistleblower hotline or webpage found on PagerDuty’s Corporate Compliance Internal WIKI page. We encourage you to use these resources as we would like to understand your concerns further. We value your feedback to help us improve our processes. We encourage you to attend our Monthly Company Town Halls where there is an opportunity to hear directly from Leadership and ask questions about the strategic direction of the Company. We work hard to make sure we receive external recognition for our amazing products and the team who built them. In fact, recently, PagerDuty was ranked as one of the 20 coolest cloud monitoring and management companies of the 2024 Cloud 100 and PagerDuty Process Automation was recognized by the 2023- 2024 Cloud Awards for being the winner of the Best Cloud Automation of the Year. PagerDuty (specifically PagerDuty AIOps) was also named a Leader in The Forrester Wave for Process Centric AI for IT Operations. PagerDuty is also consistently recognized by our customers as a leading solution across all of our product categories on review sites like G2 and TrustRadius. We strive to provide employees with the tools necessary to maintain work/life balance. This includes a generous Paid Time Off program, career development opportunities, a Global Employee Assistance Program, and ample volunteer time off. Please visit the Benefits Wiki to take advantage of available resources. We take all concerns seriously and will address them accordingly. We are committed to creating an environment where all employees feel included, engaged and productive.

Explore other reviews about PagerDuty

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

they have existing customers, most are churning

Cons

Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

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