Great and Impressive Coworkers, Horrible Management - Designer PagerDuty Employee Review

3.0
May 16, 2024
Recommend
CEO approval
Business Outlook

Pros

Great paid time off allocation Project managers are the real MVPs They encourage volunteer efforts Diverse staff Fair compensation Stock perk was nice Talented coworkers

Cons

Management was a joke, especially middle management. They mostly seem uninspired and burnt out. They are kind and open-minded but are ultimately a toxic product. The brainstorming/review process(s) were painful. Lots of extra work because management lacks any vision or is too scared of executives to provide a decisive direction. They constantly request new "innovative" ideas but ignore anything that isn't a safe risk-averse option. Very AI-driven for a company whose entire culture claims to be people first. They will continue to replace talent with algorithms. Management are cowards, they quiet fire ppl by slowly taking projects away and waiting for the annual January layoffs to say there isn't enough work to keep you on.

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PagerDuty Response
2y
Thank you for sharing your feedback with us. We are glad to hear your positive feedback regarding our culture, paid time off policies, compensation, volunteer programs, and last but not least the people at PagerDuty. We strive to create an environment where our employees and managers feel comfortable taking calculated risks to improve our customer experience. We are committed to receiving open and honest feedback, and we would like to understand your concerns further, including any concerns regarding toxic behaviors. We encourage you to share more details directly with us by submitting a report to our third-party administrator at pagerduty.ethicspoint.com.

Explore other reviews about PagerDuty

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

they have existing customers, most are churning

Cons

Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

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