Deteriorating culture - Anonymous employee PagerDuty Employee Review

2.0
Sep 1, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The recognizes non-sales individuals contribution. Champion Club award is for everyone, and not only for sales. Those type of awards are only for sales team who overachieved quota, but at PagerDuty, they see the ARR attainment cannot realized by sales only hence there are many award winners from outside of sales.

Cons

As the revenue number struggles, its culture has deteriorated. Psychological safety is lost and HR does not care about employees but rather, they tries to push them out of the company.

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PagerDuty Response
10mo
Thanks for sharing your feedback. It’s great to hear that you valued our recognition programs and how we celebrate contributions across all teams. We take your concerns about culture and psychological safety seriously. At PagerDuty, our culture is rooted in our values, and we work hard to create a supportive work environment where all employees feel valued.

Explore other reviews about PagerDuty

5.0
May 14, 2026
Recommend
CEO approval
Business Outlook

Pros

It was a wonderful company when I joined back in 2017. Truly the best place I've ever worked for in my 10+ years in sales. People were helpful, intelligent, humble (including almost all execs), and driven. Benefits were fantastic as well, and pay was just under industry average but lots of room to make a lot more than OTE due to uncapped commissions. Execs were willing to join customer meetings even with smaller accounts, thinking strategically, not transactionally. I enjoyed my 4 years there, and while this review is extremely overdue, it was my experience and I'd go back there in a heartbeat if I were still doing sales.

Cons

Some things have changed since I left, but there are still many people remaining at the company for over 5-8 years and tell me things are still better than some other tech companies their spouses or friends work. PD tightened up spend to get to profitability, which resulted in some layoffs over the last couple years as well. Now with the departure of Jenn Tejada and new CEO coming onboard, it's going to be interesting to see where he'll take the company moving forward.

1.0
Jul 9, 2026
Recommend
CEO approval
Business Outlook

Pros

they have existing customers, most are churning

Cons

Leadership is incompetent and micro manages. Full of middle management that doesn't help move the needle just tries to cover up their poor performance by blaming others. Poor culture, no one seems to enjoy working there and most are on their way out whether by choice or constant layoffs

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