Micromanaging , poor pay - Customer Service Palco Employee Review

Extremely knowledgeable and professional staff. Confident in their work. Patient and always available.

No cons as of yet.

Remote work flexibility was the strongest benefit of working here.

The company’s leadership challenges began at the highest levels of the organization and influenced the culture throughout the company. Which results in consistent toxic work environments across the organization. Strategic direction changed frequently, with goals and expectations shifting throughout projects—including near completion—which resulted in rework and confusion. There was a lack of consistent business rules and standardized processes, making it difficult for teams to make decisions confidently. Communication from leadership often felt inconsistent. Employees were encouraged to take initiative, but at times were criticized for following the direction they had been given. This created an environment where many employees became hesitant to speak up or take ownership.