De-humanizing where employees treated like "sheep", and expected to be devoted to a minimum wage job. - General Manager Panera Bread Employee Review

1.0
May 4, 2012
Recommend
CEO approval
Business Outlook

Pros

There are always openings (both for management and regular employees) due to the huge turnover. Its a very easy job to get. Managers eat for free, and employees get a discount.

Cons

Ive been in food service management for many years, and being a Panera GM was the WORST experience I ever had. As a former General Manager, I speak from my position and from what I observed. Employees are treated like equipment. One of the first things a GM is told, is to get 3 (bad) "write-ups" on EVERYONE (in case you want to fire them). You are supposed to drill into their minds that "Its all about the bread" , and have the employees get in a group and chant "Bread is our passion, soul and expertise!" Quite embarrassing for all. If the day's business is slow, you have to send people home before they finish their shift (with no regard to the fact that these people need to make money). As a manager, expect to work 70++ hours a week, and spend more time making sandwiches and clearing the dining room, than running your "restaurant". Forget the bonus, the system is structured to make it impossible. As an employee, expect very little gratitude. You'll be expected to learn ALL positions, make minimum wage, adjust YOUR schedule to fit theirs, get written up, and pretend you're have fun. One of the main reasons I resigned, was how I was expected to (mis) treat the employees. Its nothing more than a fast food place, with a few decorations.

Explore other reviews about Panera Bread

5.0
Feb 2, 2026
Recommend
CEO approval
Business Outlook

Pros

General manager is kind and helpful

Cons

Rude customers, drive thru is stressful

3.0
Apr 18, 2026
Recommend
CEO approval
Business Outlook

Pros

GM at this location is very on top of things, because it's the busiest Panera in Queens. Consistent hours. Shifts go by very quickly, especially in the morning.

Cons

Location is extremely busy so it gets very stressful, especially in the morning when someone is out / there is no second cashier scheduled so the single cashier in the morning has to clean the coffee counter, refill coffees, make drinks, stick bagels in the oven & serve those bagels, check and bag up RPU/delivery orders, get bakery items for barista screen, and ring up customers. It can get really intense when many people come in, which is most of the time. You will be running back and forth like crazy. Customers can be impatient, rude, demeaning, and nasty when the line gets too long. Not recommended for people who are sensitive, with high anxiety. As for Panera the company, this chain keeps making bizarre and difficult changes to the menu, all of which make employees' lives harder and harder. With every change comes strange, dismaying, and borderline impossible expectations for frontline staff that cascade down through management who cannot do much to alter the hard policies. You can tell the company is struggling greatly to keep itself relevant with the younger crowd (a solid 80% of customers are old people). The CEO and everyone making company decisions at Panera is extremely out-of-touch. EXTREMELY. With every nonsensical menu & operations adjustment, you can tell these people haven't actually worked at a food service job in like 40 years.

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