Solid for what it is - Customer Service Representative Paperless Post Employee Review

It's a wonderful place to work!

Being remote can be hard, but that's with any remote forward company

You do get exposure to different problems fast.

The training barely helps, then you get judged hard when you struggle. When layoffs happened, it felt rushed and careless, like people were just numbers. Managers tend to talk down to you and pass blame instead of fixing problems. Upper management stays out of sight and only shows up to shut things down. Teams don't really work together, everyone stays in their own bubble and ignores the bigger picture. Bullying is brushed off like it is no big deal, even when it happens right in front of everyone. Growth is a mystery because no one explains roles, levels, or what comes next. HR is basically useless. If you complain about anything, you get shrugged at or told it's not their problem. People who cause issues are allowed to stick around, which drags everyone else down. Morale is so low, it's hard to care about doing good work when the environment is constantly draining. Communication is a complete nightmare. Decisions are made randomly, then dumped on your team with no context. You're expected to figure it out yourself while managers stay in their offices and act surprised when things go wrong. It feels like chaos is the only plan.