Painful Changes, Uncertainty, Challenges - Anonymous employee Paperless Post Employee Review

2.0
Sep 29, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Generous PTO and benefits package - Office space is comfortable and well stocked with new technology and snacks. - Demeanor is generally amicable and positive, and the majority of employees across all teams are friendly and relatively young, which is a perk for any prospective hires looking for relate-able and smart coworkers. - Paperless has collected some extremely talented people over the years and it can be very motivating to join and learn from them and see their talents in action. - Fun events, hosted speaking engagements and talks keep people engaged, and may provide opportunities for someone to make a few connections in their respective field outside of the company.

Cons

- Morale has been very low as a result of large and sudden layoffs. Having to say goodbye to talented friends was very hard. People continue to leave either from continued layoffs or voluntarily as a result of the lost sense of security or potential. Some felt betrayed by the effects of a... - Confusing strategic shift. Paperless is helmed by a tiny, isolated management group. They are all either friends from school or family. They are unaccountable, unrelatable to those other than themselves, and resort to using middle-tier roles as a buffer to communicate what are perceived as capricious project decisions. Changes to the company direction are sweeping and announced after the fact. - "Startup" vibe is gone, and the sense of explosive growth and challenging 'we can do it' attitude once shared by all has waned, replaced with fatigue from fear-of-being-downsized. Fewer people sense rewards in 'digging deep' or putting in the extra time as before. Fewer hope for raises or advancement. - Career advancement seems to have been a perennial challenge for the company. Systems are in place to 'look for' and discuss opportunities for advancement, but even team managers do not seem to know when opportunities for advancement will emerge, are unwilling or unable to plan out future roles. Too often, hopeful and competent employees are beat out by a shiny new hire filling the role above them. Maybe that will be you. Maybe that will happen to you. See what I mean?

Explore other reviews about Paperless Post

5.0
Feb 18, 2026
Recommend
CEO approval
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Pros

Leadership at paperless post is kind

Cons

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2.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

You do get exposure to different problems fast.

Cons

The training barely helps, then you get judged hard when you struggle. When layoffs happened, it felt rushed and careless, like people were just numbers. Managers tend to talk down to you and pass blame instead of fixing problems. Upper management stays out of sight and only shows up to shut things down. Teams don't really work together, everyone stays in their own bubble and ignores the bigger picture. Bullying is brushed off like it is no big deal, even when it happens right in front of everyone. Growth is a mystery because no one explains roles, levels, or what comes next. HR is basically useless. If you complain about anything, you get shrugged at or told it's not their problem. People who cause issues are allowed to stick around, which drags everyone else down. Morale is so low, it's hard to care about doing good work when the environment is constantly draining. Communication is a complete nightmare. Decisions are made randomly, then dumped on your team with no context. You're expected to figure it out yourself while managers stay in their offices and act surprised when things go wrong. It feels like chaos is the only plan.

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