Great People. Great Product. Great Snacks. Going through a phase of evolution. - Anonymous employee Paperless Post Employee Review

4.0
Oct 25, 2017
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

- Smart, nice, cool people - Great product (I actually use it and the business model is easy to understand) - Exciting new products in the works - Free snacks & beer - Fun company events (parties, outings, movie nights, etc.) - Nice office Going through a lot of change, but I've been a here a while and have seen lots of change in that time-that's what happens at a startup. The change is all in service of building a scalable platform and providing great new product that people seem to be really excited about internally.

Cons

The company has gone through a lot over the last few months. There was a layoff associated with the closing of the paper business and it was hard for some people to say goodbye to friends on the paper customer service team. Additionally, a lot of the engineering and product team was reorganized to help the company re-focus in the digital space and streamline workflows- which is great, but it's been bumpier than I hoped. Some employees have left post-restructure and seeing those things happen in short order can be tough on morale. Management has been pretty honest and reflective throughout changes, talking about departures publicly and sharing exit data with the company- which isn't easy to do. They've also been asking for feedback and seem to genuinely care about making people happy and excited. The team has lost some people along the way but overall has been really resilient and for the most part is pretty psyched about what we are building!

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5.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

Leadership at paperless post is kind

Cons

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2.0
Feb 18, 2026
Recommend
CEO approval
Business Outlook

Pros

You do get exposure to different problems fast.

Cons

The training barely helps, then you get judged hard when you struggle. When layoffs happened, it felt rushed and careless, like people were just numbers. Managers tend to talk down to you and pass blame instead of fixing problems. Upper management stays out of sight and only shows up to shut things down. Teams don't really work together, everyone stays in their own bubble and ignores the bigger picture. Bullying is brushed off like it is no big deal, even when it happens right in front of everyone. Growth is a mystery because no one explains roles, levels, or what comes next. HR is basically useless. If you complain about anything, you get shrugged at or told it's not their problem. People who cause issues are allowed to stick around, which drags everyone else down. Morale is so low, it's hard to care about doing good work when the environment is constantly draining. Communication is a complete nightmare. Decisions are made randomly, then dumped on your team with no context. You're expected to figure it out yourself while managers stay in their offices and act surprised when things go wrong. It feels like chaos is the only plan.

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