Pros
Management did a good job when it came to fixing my schedule. I would go back but I would want to be in a different department.
Cons
They have got to do some research on the supervisors. I would get called into the office for some of the stupidest stuff like "looking at someone wrong." I don't even remember looking at someone wrong and I probably was dealing with an irate customer. As a manager I would not even address someone for something so ridiculous. The job is stressful enough because you are asking dying people for their money over the phone but the supervisor sure made it worse. They will write you up and pull your bonuses so don't expect a bonus. They will find a way. One of my co-workers that was going through chemo-therapy got wrote up for being late. If I was a manager, I could not do that to a person. She still put her 8 hours in but was a little late and I would respect that. I really think I would've stayed their if I had a different supervisor. He was a drama queen and had no backbone for his department. The goals were unrealistic and he would have two people know how to do one job so if one person called out, then the other had to take the load. If both called out, then it just didn't get done.