You will only ever be a number to Parcel Pending, customers included - Anonymous employee Parcel Pending Employee Review

Parcel Pending was purchased by Quadient after which the greedy execs started doing everything they could to cut costs at the expense of their employees and customers. I cannot count how many times I would ask for help on a case only to receive no response, or to find out from the customer that things were still broken after our team was told to relay a given problem had been solved. We were constantly playing catch-up due to inadequate staffing and general lack of interest from upper management to expend resources despite vocal complaints from residents, apartment community staff, and other businesses that had no choice but to use our package lockers. The sales team were vultures that would sell locker systems to anyone, then pass the problem to the customer support teams to apologize for the poor experience - it never ceased to amaze me how little critical thinking was a part of the process in selling / installing our product. The training experience is a trial by fire. It was sad to see new employees who worked their butts off only to get brushed aside when voicing a need for more training.