Pros
- Flexible work schedule for new valets - Potential to climb the company ladder with time - Working at top accounts with nice cars, good tips - Some clients treat you like family - Many of the employees are good people
Cons
- Zero work life balance for Account Managers - Phone literally never stops ringing. Ever. - If you don't pick up a call from one of the executives the first time they swear you aren't doing your job. Ever heard of sleeping? Showering? - Pay is minimal for the position compared to other companies. Do the research and it's easy to see. Don't be fooled by the "quarterly bonuses". They rarely happen. - Recent changes in the company structure means less of a small company, family feel and much more pressure on each manager. - It's all about the money. Yes, most companies care about their bottom line, but in the customer service industry the actual customer service your business provides should be top of mind. Not here. Not this company. All $$$$ - Daily no call/no shows and 99.9% of the time it all falls on the Account Managers shoulders, which makes barely more than the valets they manager when you factor in their tips and manager hours. - Account Managers hire their own staff. HR? Nope. - Valets typically make minimum wage and that brings in the type of applicants that you may expect. A few good, some ok, but most terrible. - Valets making $2.13/HR and put at crappy locations with no tips would rather stay at home and you can't blame them can you? - The company is expanding, but strangely only 1 location per city, so if you do relocate you end up stuck on your own island. If you aren't in Nashville it's like a whole other world and the support just isn't there. - The communication between managers is severely lacking and it's always a competition for the staff pool. "Can I borrow Johnny to work X account tonight? My guy called off and I have nobody to cover" - Clients can often be just as demanding as your own boss.