Seasonal Hires beware - Customer Service Representative Patagonia Employee Review

Loved working here, love Patagonia and the benefits and employee discounts are great.

Can be incredibly busy but keeps you moving

Their focus on environmental conservation is incredible. They walk the talk in this area. The pay for all levels is great - specifically in markets where the cost of living is really expensive. Their care for customers and local communities is evident in the day to day practices. Most of the retail workers are really awesome. Patagonia attacks a rad group of people.

Internally they call it “a boys club” which creates an imbalanced environment. They “function in the grey” which means they do not have set standards or expectations across the fleet. This results in certain stores and roles having different standards than others. They put a high focus on their in-line stores and not enough focus on their outlets which, in their words, “carry the company through hard times.” They do not have checks and balances at all levels. There’s a focus on giving under-performers and blatant misconduct multiple chances without clear guidance for team members who are accomplishing goals/metric.