Crappy! - Customer Service Representative Pathward Employee Review

1.0
Sep 26, 2017
Recommend
CEO approval
Business Outlook

Pros

There were a few people who were fun to work with, (the ones who ended up quitting) and the customers were super nice and friendly.

Cons

Management sucks, pay is really crappy, benefits are crappy, you are treated poorly by your managers, when they don't even know how to do the job correctly themselves. They will nit pick at every little thing you do wrong and you might as well learn every policy and procedures like the back of your hand because your manager will just tell you to look there when you have a question that the "MANAGER" should help you out with. Managers at Urbandale branch do not know how to work as a team like they should be doing. Instead they would rather pair up and beat down their front line

Explore other reviews about Pathward

5.0
Apr 16, 2026
Recommend
CEO approval
Business Outlook

Pros

Good Culture and work life balance

Cons

I wish salary were more competitive.

4.0
Jul 12, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good culture, slow paced, no pressure, stable and job security

Cons

Not much challenge, opportunity for advancement and learning, pay is on the low end. Most of the employees live in 2nd tier cities on the east coast that are less expensive. If you live in a tier 1 city, the pay is way below industry average.

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