OKAY place to work - Customer Solutions PayPal Employee Review

3.0
Jun 21, 2012
Recommend
CEO approval
Business Outlook

Pros

People are really nice, pretty good pay, nice cafeteria...

Cons

They make everything sound much better than it actually is, very inconsistent with the customer service agents, they say that they are not a scripted customer service call center, but you need to meet so many targets while on the phone that it is impossible not to be scripted.

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5.0
May 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance. Lot of opportunities to learn

Cons

Company is in transition mode

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, smart people. With new CEO, maybe things will get back

Cons

Been a horrible last 3 years. Non-stop re-offs, new leadership that cut everyone and brought in new people who don’t know anything. No clear priorities, no leadership.

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