One year in - NA Customer Service Representative PayPal Employee Review

4.0
Aug 27, 2018
Recommend
CEO approval
Business Outlook

Pros

VHI, cash rewards, free tea and coffee, cheap Costa onsite, 5 weeks holidays a year

Cons

Busy service levels, tough metrics to earn cash rewards, trying to get time off

Explore other reviews about PayPal

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Work life balance and interesting merchants

Cons

The stock price limits upside

3.0
Jul 16, 2026
Recommend
CEO approval
Business Outlook

Pros

* Helpful cooworkers, manageable work hours, unlimited vacation.

Cons

* Horrible management * Favoritism * Management doesn't really help * Stuck in a certain role with no probability of growth

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