Such a bummer. The business is doing very well, but I'd rather have fun on a sinking ship than be unhappy on a yacht. - Software Engineer PayPal Employee Review

2.0
Feb 11, 2021
Recommend
CEO approval
Business Outlook

Pros

- The opportunity to learn about the fintech industry as well as practical system design and architecture. - The opportunity to work on widely used products and services. - There are loads of interesting Slack channels and groups to join around crypto, blockchain, quantum computing, cooking, you name it.

Cons

Background: I have been here < 6 months and joined remotely during the pandemic when offices are not a thing. I'm so unhappy and disappointed. I've never started a job and have it not go well—this is new to me. Moreover, the ways that this job is not going well is surprising. My work/life balance is fine, the pay is fine, and the benefits are fine. It's literally everything else that's awful. Onboarding and my team are the two biggest negative experiences. I feel like I'm burdening all of my teammates and especially my manager. I repeatedly cannot get the support I need and this has discouraged me from seeking help. The help I do get is a "oh, you have to use this tool." So I get referred to this tool like it's something I should know how to use when, in reality, it is a tool that was built internally at PayPal and I, as a new hire, have a 0% chance of knowing how to use. In general I'm drowning in a pool of abbreviations, foreign terms, and a lack of context. Documentation is scattered in confluence and mostly outdated. Reading source code is a good way to learn, but it's unfortunately the only way to learn at PayPal. When I ask for more help I'm either ignored or I another suggestion made without enough context. Communication in general is poor. My team is mind-blind when it comes to onboarding a new hire. They seem to not understand that I don't yet know how things are done at PayPal and they can't remember how to set up a new developer for success. Finally, there is 0 enthusiasm on my team. Nobody loves what they do and that is tragic. This is also a byproduct of lackluster management. I've tried to cultivate team spirit, but I feel stupid for doing so when it is met with nothing. Working at PayPal feels like eating by myself in a massive food court. I think there are teams out there that are fun and productive, but my team is the opposite. I'm just a newbie floating around waiting to be terminated. PayPal feels like a corporate blob and I have zero personal connections with my team. I feel as if I am burdening them and as well as my manager. I feel bad that I'm not instantaneously up-to-speed. Finally, a re-org eliminated a team member out of the blue and it gives me no security as I feel like my team doesn't like me because I'm new and stupid. The business is doing well, but I'd rather have fun on a sinking ship than be unhappy on a yacht.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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