People of color, go elsewhere. - Disputes & Chargeback Specialist PayPal Employee Review

1.0
Aug 11, 2021
Recommend
CEO approval
Business Outlook

Pros

Literally the only good thing here is their benefits, everything else sucks. Please beware of their lies.

Cons

Literally everything, they lied about how they treat employees. If you get covid once you're good but if it happens to someone you need to take care of after you are out of luck. Their pay increase is base on performance but every year they make it harder and harder to get a pay increase. Oh and the bonus, you used to get quarterly bonuses now it's yearly, literally anything to make sure they save money. They are firing those that have high hourly to hire people for less pay. I had no idea about Glassdoor until another person of color that's was let go for the same lie of a reason let me know. I definitely will be tell every other person I know that is dealing with this about know about this.

Explore other reviews about PayPal

5.0
May 15, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good company to work for, good work life balance

Cons

They should have more developers than other titles.

2.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

PayPal has a lot of potential. It has two very strong brands in PayPal and Venmo with significant awareness and user bases that other companies envy. There are pockets of teams that are really pushing the envelop to reimagine what PayPal and Venmo could be—especially the Venmo team—and to move with speed given the company must stay focused and not waste time with Apple Pay, Shop Pay, and so many other competitors nipping at PayPal's heels and aggressively taking market share.

Cons

While some teams are pushing to self-disrupt and are moving fast, too many teams—and I'd argue the majority of the company–are living off of PayPal's laurels from the late 2010s through the pandemic. The culture and mindset have to change for the company to remain competitive. Otherwise, they are the Titanic and they're sinking slowly. The former CEO who only last 2 years tried diversifying the company's revenue, planning for the future. But the board and its former chairman (now new CEO) felt he wasn't moving fast enough to stabilize and marketshare. Instead, the board hired the former chairman who made computers and printers at HP—another sinking ship—to lead the oldest fintech company. The loss of confidence in the leadership team and the strategy are only accelerating.

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