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      PayPal

      Engaged Employer

      PayPal reviews

      Don’t get stuck in this position - Customer Service Representative PayPal Employee Review

      4.0
      Oct 25, 2021
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great benefits Good pay Lots of training provided Win cool prizes and participate in activities

      Cons

      Back to back calls Overwhelming product knowledge Consistent screaming/degrading customers Difficulty in moving up

      Explore other reviews about PayPal

      5.0
      May 7, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good work life balance. Lot of opportunities to learn

      Cons

      Company is in transition mode

      2.0
      Jun 26, 2026
      Product marketing manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great people, smart people. With new CEO, maybe things will get back

      Cons

      Been a horrible last 3 years. Non-stop re-offs, new leadership that cut everyone and brought in new people who don’t know anything. No clear priorities, no leadership.

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