It was a fun party while it lasted but I'm ready to leave - Fraud Senior Agent PayPal Employee Review

3.0
Apr 5, 2011
Recommend
CEO approval
Business Outlook

Pros

The benefits are PayPal are really great if you take advantage of them. They all start on the first day of employment. 4% - 401K matching, stock purchase plan, tuition reimbursement up to 5400 a year. Low cost insurance that will pay for almost anything including in vitro. Casual attire can wear jeans and sneakers. If you don't have a college degree or never been to college this will probable be the best paying job you will be able to find. On the other hand if you did go to college like me and have your BA that will not help you.

Cons

I used to love to work at PayPal I would actually get excited to see the building when I first started working there. Since Meg Whitman left everything has really gone downhill. There aren't any advancement opportunities in Omaha all new jobs are being moved to Chandler Arizona. They actually said that in an company wide email. So why try to harder to advance if there is no where to go? They change their mind so much about things they are like a 14 year old girl changes her crush every other week. They more on to new platforms while the existing one are still broken and need repair. Things have not worked there in years. There are misspelling and bad grammar in the system generated emails we send to our customers that make us look illiterate but no one know who to tell to get that corrected so we all just deal with it. None of the different departments communicate with each other and we waste a lot of manpower correcting mis routing of escalations instead of reaching out and informing them how they are doing things is incorrectly. This is the best we are required to take a consistency test that is part of our metrics that determine our raise. If we get less than a certain percentage we get on docs. The test we took had three wrong answers on it I brought it up to management and they still haven't done anything! What about the person that wrote it? Do they get on docs or does everyone who took it just suffer for the ignorance. Supervisors are very mean. You ask them nicely to fix something you can't fix for 1 month. They say there are going to do it but when you inquire about it about a while they shoot back a nasty email that makes you cry.

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5.0
May 7, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good work life balance. Lot of opportunities to learn

Cons

Company is in transition mode

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people, smart people. With new CEO, maybe things will get back

Cons

Been a horrible last 3 years. Non-stop re-offs, new leadership that cut everyone and brought in new people who don’t know anything. No clear priorities, no leadership.

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