Customer Solutions Agent / Protection Services - Customer Solutions Agent/Protection Services PayPal Employee Review

4.0
Jan 26, 2016
Recommend
CEO approval
Business Outlook

Pros

- Good Salary and Benefits - Canteen (not Free) - Excellent Experience for the CV - Chance to learn a lot

Cons

- Hard to move horizontally or vertically : People usually move horizontally or vertically after one year or more. - Very high number of calls received everyday (60 min in 8 hours up to 100), I used to receive a call immediatly after the one I closed. - Strict Targets

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PayPal Response
10y
Thank you for taking the time to provide feedback. It is unfortunate that your time with Paypal was less than one year. Paypal strives to be a customer champion and to provide outstanding service. As our services grow our contact with our customer increases. It is with the support of customer champions - our employees - all around the world who help us everyday to meet and exceed the expectations of our customers. Without the dedication you show and the effort you demonstrate, this would not be possible. In such a fast paced environment we endeavour to provide learning and development opportunities for all employees to enable them to be the best they can be. We have definitely taken on-board your feedback and grown the offerings available to develop Team Leaders. We know this will help them to be the best that they can and to help teammates be the best they can be. We wish you the best in your career and thank you again for your feedback, we definitely appreciate it.

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