This Company Continually Goes Downhill - Health and Benefits Specialist Paychex Employee Review

1.0
Oct 3, 2025
Recommend
CEO approval
Business Outlook

Pros

Flexible Work from Home Opportunities

Cons

I don't even know where to begin. Management in the agency is horrible. They take forever to respond to ongoing issues and they have no set metrics to follow. They are rude and abrasive. We work our butts off but get measly salary increases yearly. They severely underpay and the morale is quite low. They don't tell you how they determine your bonus since there are no set performance measurements. The internal partnerships are a joke as well, since everyone is out for themselves. At the end of the day, we are just a spoke on the wheel and the managers will continue to do what they want and enhance their salary. I would not recommend anyone work here, as the company continues to fall apart at the seams. I am actively looking to leave this disaster of a company.

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

Cons

Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

3
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