Pros
Looks good on a resume, get to learn how a large and successful company operates. Great co-workers and health benefits.
Cons
Low pay for how much work you are expected to do. Hard to get promoted or to go to another department. Section 125 Department is a revolving door and it always seems understaffed. On the phone all day and Metrics are hard to meet. You deal with many upset Participants and Clients every day which causes a lot of stress. Technical issues are very common which prompts upset people to take their anger at you. There are about 4 different websites that participants and Clients are expected to log into, none work properly. Paychex makes over $600 million in Net Income each year and cannot spend a few pennies to create website that works with today's browsers. Management will almost never speak with an upset person on the phone, even after they ask for a supervisor repeatedly.