Implementation Specialist - Implementation Specialist II Paychex Employee Review

2.0
Mar 5, 2017
Recommend
CEO approval
Business Outlook

Pros

Great people and atmosphere. Great work/life balance

Cons

Management was terrible. So many broken promises. I came over to Multi Product Service Center in Dec 2015. Was told we would be able to transition clients to ongoing support by March 2016. By the time I left in Nov 2016, I still was not able to transition clients which created a huge backlog and overload. On my annual review I exceeded every single statistical metric we had (sometimes more than doubled the metric) and for my review I received "Meets expectations." Very cheap company that pays well below market. I am good friends with a manager there who told me all employees are replaceable. It shows since I was being paid 22% below market value for my position. I left the company and went from making a little over $45k to making $65k with 10% quarterly bonuses to do the same work.

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5.0
Jun 17, 2026
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Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

Cons

Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

3
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