Pros
Great people and atmosphere. Great work/life balance
Cons
Management was terrible. So many broken promises. I came over to Multi Product Service Center in Dec 2015. Was told we would be able to transition clients to ongoing support by March 2016. By the time I left in Nov 2016, I still was not able to transition clients which created a huge backlog and overload. On my annual review I exceeded every single statistical metric we had (sometimes more than doubled the metric) and for my review I received "Meets expectations." Very cheap company that pays well below market. I am good friends with a manager there who told me all employees are replaceable. It shows since I was being paid 22% below market value for my position. I left the company and went from making a little over $45k to making $65k with 10% quarterly bonuses to do the same work.