Paychex customer service - Customer Service Representative Paychex Employee Review

3.0
Dec 16, 2019
Recommend
CEO approval
Business Outlook

Pros

Everyone is awesome to work with

Cons

Underpaid and sometimes can be stressful with workload

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Paychex Response
6y
While we're happy to hear you love who you work with, we're disappointed to see that in other areas we're not meeting your expectations. We'd like an opportunity to understand your experience better so we can identify improvement opportunities. Please reach out to us at glassdoor@paychex.com.

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5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

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2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

Cons

Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

2
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