Great place for growth, and then you can move on - Payroll Professional Paychex Employee Review

4.0
Jul 11, 2008
Recommend
CEO approval
Business Outlook

Pros

Paychex is a place where you can grow quickly from entry level to a payroll professional. The training is outstanding - within your first couple of months you are sent for 2 weeks to the corporate training center in Rochester, New York. All expenses paid plus per diem allowance. They really invest in their employees from day one. The opportunity for growth and promotion is also exceptional, and it really feels like the management are there to help you succeed. Employee retention is key at a company that spends thousands of dollars to get you up to speed from the very beginning.

Cons

Paychex has a very conservative corporate environment and culture. Rules and procedures are very rigid and managers are trained to respond to various situations in a very specific way. Sometimes it can make you feel micromanaged, especially when led by an individual prone to acting that way. On the other hand, at least you know what to expect! The pay seems generous for the first couple of years because raises are constantly coming in as you complete level work and attain Senior status, but pretty soon you may hit a plateau and as you become more tenured you find that the annual merit raises are not enough to even cover the cost of living increase. There are companies out there that will pay more, and as a result our office experienced a very high turnover rate for about a year.

Explore other reviews about Paychex

5.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

- Sales training - Team support - Goal oriented work

Cons

Day to day misaligned with company values

1.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing is good about working here.

Cons

Nobody is ever held accountable. Pay is awful. Benefits were all moved out of state, so all providers in the area are all out of network. Jobs are being moved to India. The list goes on. Sales is the absolute favorite department in the entire company. Nothing sales can do is ever wrong, even when they give false information to clients and then the support team has to deal with the fallback. Don't get me started on Payroll.... the entire department has gone to the wind. I honestly don't know how this company ever did good with payroll services. The #1 complaint i got from every single client I interacted with was they could never get ahold of their Payroll Specialist. The company's response to this was to start making other departments learn payroll duties. This year they moved insurance benefits to a plan out of Arkansas, which made every provider I was already seeing become out of network. I had my first major medical scare of my adulthood and ended up paying a few grand out of pocket because U of R was out of network. Promotions are non existent. They make you apply and interview for any role you want to move into. There is nothing good about working here, and i would advise anyone to stay away from them.

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