Pros
If you are comfortable with disingenuous communications and a strict adherence to image control, then you might not feel the same frustration.
Cons
I was let down to realize that serving the needs of small business owners was, in fact, not a priority. If the needs of small business owners could be blown off without Paychex tarnishing its image, no doubt that is what would happen. Truly meeting the needs of the insured was also not the way to gain a promotion. The term, "managing up," doesn't begin to describe the atmosphere. It was only after work that I learned from other employees how resentful and unhappy they were. No one breathed a word of it at work for fear of being shut out or shunned by management. Not unlike a totalitarian state.