Pros
Partnership is a great aspect of working with Paychex and what has kept me here. Being able to refer your partners who handle other products (and vice versa), with a 30% referral commission, is an effective incentive and helps sales reps to work smarter, not harder. It also allows sales reps to take more of a consultative approach when working with clients.
Cons
Every fiscal year, it seems, Paychex is trying to reinvent the wheel by adopting drastic changes to market segmentation, territory, and commission structure. The commission structure in particular has been the most alarming. This recent fiscal year,of course quotas go up (it was substantial this year) but commission percentage has also decreased. In addition, they raised the benchmark for hitting higher multipliers. That, coupled with the decrease in commission and huge increase in quota, has been a complete shock. Also, veterans have much higher quotas than "rookies" do. Basically, you feel penalized the longer you stick around. Also, the customer service for our clients is atrocious. It has lost me numerous sales from clients who have lost all faith in Paychex.