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      Paychex

      Engaged Employer

      Paychex reviews

      CSR - Client Service Representative Paychex Employee Review

      2.0
      Jun 1, 2015
      Client service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Co-workers were really nice. Management will walk the floors offering snacks & treats: healthy and not healthy. There were a few fun activities organized that showed employee appreciation.

      Cons

      Training needs improvement. It is based more on the system; not policies & procedures. When asking for help, management will refer you to your co-workers first before coming to them. Systems are very out dated. Employees are given 65-70 base clients fresh out of training (and that's starting low according to them).

      Explore other reviews about Paychex

      5.0
      Jun 17, 2026
      Strategic customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

      Cons

      It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

      1
      5.0
      Jun 28, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

      Cons

      Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

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