No fun in the field - Enterprise Relationship Representative Paychex Employee Review

1.0
Aug 6, 2015
Recommend
CEO approval
Business Outlook

Pros

Work from home, for some employees. Decent training programs.

Cons

Horrible pay, I left to work for another company and got a 20% bump in pay. What Paychex pays their employees, those in the trenches every day, is horrible. They do not appreciate the hard work done by those in the field. To Paychex, we were all replaceable. Advancement is only for those who have done their time at Paychex, never mind what you did in your previous life, or how hard you work. Do you know the right people? Have you been with Paychex for over 10 years? You are promoted! They did several promotions that obviously had nothing to do with that person's ability to do the job. I left for two reasons, the technology is about 10 years behind and my recently promoted manager had no idea what she was doing and was completely useless to me. They have lost so many good people in the past two years yet they change nothing. People don't leave jobs, people leave managers.

Explore other reviews about Paychex

5.0
Jun 28, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

People and the overall environment is a positive one. If you do your part, definite long term career potential. It’s not easy- but stable, growing. Worth serious consideration for early career looking for sales experience with a great training program. Also good for mid-career consideration if base salary isn’t the primary reason you are in sales.

Cons

Very fast pace that doesn’t suit everyone. If you are looking for easy or just a job to “hang out”, this probably isn’t the right spot for you.

2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

Cons

Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

1
See reviews by: Helpful|Rating|Date|All