Beware! Toxic Culture…Stay far away - SMB Sales Representative Paychex Employee Review

1.0
Jan 1, 2024
Recommend
CEO approval
Business Outlook

Pros

Training - 10 Weeks long while building your pipeline (even though it is not effective in the sense of what’s being taught, I had to come up with a pro and saw this silver lining due to it not being as toxic as it is after the 10 weeks)

Cons

Fear based culture: leadership is always threatening with “improvement plans” if goal isn’t obtained right after training. Even if goals/metrics are met if it’s not in the categories they want you will still get threatened for not having XYZ type of business. Old Systems/lack of technology: system to onboard new clients is from 1998 Once you sell the product to onboard a client is a hoops and ladders game to get them within the system Unobtainable Goals: the territory I received/was in never made its revenue/units in two years with two different representative. Unethical Practices: told to lie to clients, for example, upgrading clients in which you tell them they are getting a better package for the same price…..for three months and their bill goes up after that. One client that was dropped on me was being overcharged and audited for a one person company for 5 years for no explanation/reasoning when Paychex was the one to oversee that from happening. Bait & Switch new employee onboarding: was told from three different people during interview process that during training there is a gurantee to make a certain amount as if you were making commission. 1 month into employment; manager says they changed it a while back and everyone misspoken (after you left your previous job)

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

Cons

Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

3
See reviews by: Helpful|Rating|Date|All