Use to be a good company - Account Executive Paychex Employee Review

1.0
Feb 29, 2016
Recommend
CEO approval
Business Outlook

Pros

It's a Large company, decent name recognition, training, fun work environment, autonomy, continuing education, generally like the people I work with

Cons

Micro managing, income potential/commissions lowered, staff reduction in key support areas, customer service to the clients is awful, nobody takes responsibility for anything, company is very cheap and does not take care of its employees. Our payroll customer service/implementation is awful. It use to be our pride and joy but they've laid off so many people. High turnover at certain positions makes your job more difficult. They expect you to work long hours until the job is done. Not sure how they became a multi billion dollar company but it's a sinking ship.

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

Cons

Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

2
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