Health & Retirement Services Representitive - Health & Benefits Services Representative Paychex Employee Review

3.0
Mar 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Support, training, and product are all top notch. Management is employee focused and willing to help you excel. Mobility and flexibility are great.

Cons

Office environment often hostile towards 401k/HRS Reps. Dependent on other divisions to partner for sustainable success, and they don't either understand the benefit of partnering or don't care to partner. Lots of turn over in this department, and very small clients accessible as leads, larger clients often taken for the Large market reps.

Explore other reviews about Paychex

5.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

Paychex is a great company to work for. I’ve held multiple roles over 20+ years. There are always ups and downs, but for every position, manager, decision I disagree with, there are ten others that are outstanding.

Cons

It’s a large company with many opportunities to grow, but smaller companies may offer higher compensation.

1
2.0
Jul 11, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Remote work is a plus. Collaboration from peers is more plus than minus. Documentation of business technology was great for the most part.

Cons

Worse holiday observance company I ever worked for. Pay is low for what is asked. Work/life balance was good until 2025. Mid-level leadership and above is not ideal. I had little guidance when I started so, especially from manager so had to figure things out with help of peers.

2
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