Toxic environment with poor management and broken processes - Anonymous employee Paycom Employee Review

1.0
May 25, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people are the very best

Cons

Run, run, RUN. Don’t let the five star reviews from 2020 deceive you. This is the most toxic work environment I have ever been apart of as a working professional. Since Jennifer K left, HR (for an HRIS software, mind you) is non-existent. For any advice or guidance, they encourage you to submit an Ask Here just for the response from “HR” to tell you to ask your first level leader- helpful; who do they think asked us to submit the inquiry to begin with?! The decision making from upper management is abysmal; new half baked initiatives weekly, the elimination of Sales Regionals to have 30 Sales Managers report to a VP of Sales? Make it make sense. The “layoffs” to save a struggling stock conveniently falling right before bonus payouts and eliminating leaders and individual contributors only to repost the role 10 minutes later….. a company focused only on their bottom line. And AI? They talk about it but is it in the room with us? Unanswered inboxes, broken processes, teams eliminated with no one filling the gaps. And big green loyalty? Think 8 years matters? 10? They’ll send your anniversary flowers but years of service means nothing to upper management and Chad and there’s no dollar amount in the world that can ever make this opportunity worth it for you. So run. Run as fast as you can to find a company whose morals and actions align.

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Paycom Response
3w
We operate with clear structure and experienced leadership guiding decisions at every level. Expectations are high, results matter and leaders are there to support their teams. We leverage AI in various aspects of our business and communicate that openly. You can learn more about our approach here: https://www.paycom.com/ai-standards/, and for further discussion, reach out to hrmgmt@paycomonline.com.

Explore other reviews about Paycom

5.0
Jun 18, 2026
Recommend
CEO approval
Business Outlook

Pros

The People Make Paycom - I really enjoy working with everyone I have had the change to work with. As someone that moved to Oklahoma from out of state, my co-workers were welcoming, and I have several current and previous co-workers that I am friends with outside the office. In addition, the clients that I work with LOVE Paycom. It is easy to come to work when you are working with clients that genuinely want your help and enjoy working with you.

Cons

There aren't many opportunities to work remotely or from home in a hybrid manner, at least not in my department. My department is also relatively new, so there are a lot of changes fairly often. I'd like to have more consistency there, but I know that will come as our department grows.

2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

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