A great place to work until it’s not. - Client Service Representative Paycom Employee Review

3.0
Jan 19, 2023
Recommend
CEO approval
Business Outlook

Pros

Great corporate culture. Lots of opportunities for growth. Good salary. Great benefits.

Cons

So stressful. Management puts it out like they care, but not enough to stop overwhelming employees. Bad turnover in some departments, which means even more stress for the people who stay. Unrealistic expectations. Humans are not capable of doing things as fast as they want and still providing good quality. Even mediocre quality really. Sometimes if you make a mistake they make such a big deal out of it that they make you want to quit. I don’t know. Maybe that is their goal. But I’m not going nowhere unless they make me. I know it’s important for them to say they have work life balance, but that is not the case. At least not three months out of the year. Instead of limiting how many codes someone can take or hiring more people, they just keep loading it on. And then they get mad if you can’t meet their deadlines.

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Paycom Response
3y
We're glad you enjoy Paycom's culture and the development and earning opportunities we offer. Our leadership wants to ensure team members feel valued and heard, so we are disappointed with the experience you describe. We encourage you to reach out to your direct leadership, HR business partner, or hrmgmt@paycomonline.com.

Explore other reviews about Paycom

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great environment to be working in

Cons

Job security was really scary

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Paycom Response
2w
We’re glad to see your experience reflect the collaborative, high-performance environment we maintain at Paycom.
2.0
Jun 17, 2026
Recommend
CEO approval
Business Outlook

Pros

- Base salary - PTO - Awesome colleagues - $1 Medical PPO offering

Cons

- Upper leadership seem to not value the operations department as much as they do with sales. They are not consistent as well, which causes them to change the entire department's job description, expectations, & commission structure every few months. Change is good but huge change every 3-4 months is so exhausting. - They overload you with too many clients to handle while increasing the number of internal calls. When asking for support from sales or middle management, its typically a hard negotiation or non-existent. Expect to work way over 40 hours/week and juggle 10-20+ clients at a time. - Sales will oversell on product & implementation expectation which makes the job 1000% harder. Turnover with sales is extremely high so don't expect for even the best reps stay as they either leave, get fired because quota was not met, or the new manager will cut them if they're "not the vibe". You get left with the newbies who does not know how to sell or support you when you need them. - Every role in this company has high turnover in general. Making it very hard to cross collaborate with other departments as everyone is either extremely swamped or new to the role and cannot support as well, - Being forced to go to Oklahoma for training every year, sometimes twice a year.

4
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Paycom Response
3w
We operate with clear expectations across teams, and collaboration is essential to delivering strong results. As the business evolves, decisions are made with purpose, and our structure supports teams in managing workloads and staying aligned. Connect with your leader to discuss your feedback further.
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