Service is a Disaster - Customer Service Representative Paycor Employee Review

1.0
Jun 20, 2017
Recommend
CEO approval
Business Outlook

Pros

Benefits were great, and I enjoyed the people that I worked with (for the most part).

Cons

as the company has grown, the service has suffered greatly. This is a company that really paid attention to service in the beginning, but now there is literally no service structure in place, and way too much is being put on the service team. The clients are suffering and leaving as a result

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Paycor Response
9y
Thank you for your feedback. During periods of growth, all functions must scale. We are committed to evolving our service model in the best interest of clients and Associates. Its one of the key pillars in our strategic plan. Taking care of clients first will remain our hallmark and our #1 Guiding Principle.

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5.0
Jun 23, 2026
Anonymous intern
Recommend
CEO approval
Business Outlook

Pros

Loved my team and the people I worked with.

Cons

I didnt really think there was any

1.0
Jun 11, 2026
Recommend
CEO approval
Business Outlook

Pros

Paycheck hits on time every two weeks.

Cons

I wanted to like working at Paycor. The product has potential and the pitch during the interview process sounded promising. But the reality of day-to-day life here is a far cry from what's advertised. Micromanagement is rampant. Leadership tracks every minute of your day — from login times to bathroom breaks — yet somehow trusts no one to make even the smallest decision independently. You're treated like a number, not a professional. There's zero autonomy, and any attempt to take initiative is quickly shut down. The leadership team is deeply out of touch. Many managers got their roles through tenure, not merit, and it shows. They struggle to answer basic questions about the industry, lean on buzzwords in meetings, and consistently make decisions that anyone with relevant experience would know to avoid. When things go wrong, blame rolls downhill fast. The culture is toxic and cliquey. If you're not in the right social circle, advancement is nearly impossible. Favoritism is blatant, feedback is rarely constructive, and the "open door policy" is a joke — speak up and you'll find yourself quietly pushed out. The work environment doesn't help either. High turnover means institutional knowledge constantly walks out the door. Morale is low, burnout is high, and HR seems more interested in protecting the company than the employees.

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