Pros
-Generous compensation structure -Great benefits (HSA, on-site flu shots, free gym on-site, decent cafeteria, catered lunches, snacks, happy hours) -WFH permanently after covid -the people are truly GREAT -training/on-boarding is world class
Cons
-BIG disconnect between sales and customer service arms -Work load is meant to be balanced, but complexity calculator doesnt account for client difficulty. -COVID cuts to shared service teams impacted ability to deliver superior product and service. -Changes to the support org (which was the a big part of the "secret sauce" that made clients the most happy) negatively impacted clients and their willingness to move from active implementation into long-term support. -Projects varied a lot, but the work was very much repetitive over all.