If you are at the bottom you will be treated as such. - Payroll Specialist Paycor Employee Review

You will be micromanaged on a “big brother is watching” level if you are working in the phones. The worst job to have considering you get yelled at by customers all day (frustrated by the slow software because paycor decided to record screens of employees instead of updating servers, making the system lag CONSIDERABLY). Most roles have privacy but the one role that is the most overworked, under appreciated, and underpaid is micromanaged down to seconds? Insanity. I can’t go to the bathroom between calls without risking a callout from a manager for an idle screen. My bowels do not adhere to the Paycor clock! Merit increases that happen yearly are laughable. After a HUGE increase to clients fees you would think at a minimum we would be given the inflation equivalent raise, but nope. They decided to pocket that money and spend god knows how much on a deal with the Bengals to name “Paycor Stadium”. On the topic of compensation, it’s worth noting that the yearly bonus are barely significant. You’d be lucky to get the equivalent to one paycheck, although most don’t see that much (I sure haven’t). Yes, the starting pay is *fair* but the Payroll team specifically is expected to do the work and have the knowledge to help with HR, Time, and Tax questions, while not having those expectations reflected in their pay compared to those teams. To justify the lack of compensation, they will mail you a faux pay stub telling you what your benefit package is worth, as if that will help the fact your grocery bill is $75 more a week than it was a year ago. You will be told after about a year in the phones you will be able to start moving around to other departments. It’s all about favorites, and most likely you will have to spend a few years in the phones before any progress. That’s if you don’t get burnt out before giving up. Of course there are exceptions, but those people are not the rule. You will also likely know more about how to resolve client issues than your manager, so don’t bother asking them for help with issues. You’re way better off partnering with a team lead or a tenured associated. Some people get lucky and put in chat, some in email, and some in phones. I haven’t found a rhyme or reason for how they make this decision, but know most people get put in the phones. If you have the opportunity to move to a less intense form of support, know they can (and will) pull you back into the phones if they need it, and if they sense an ounce of underperformance (even if it’s not). Yes, they use the phones as a punishment, which should say enough about the role. TLDR; don’t do it <3