Pros
Pay rate, work from home, M-F
Cons
So I had posted a review, and they "responded" saying that they wanted feed back to "improve their process". So I spent time letting them know only to have it come back that I can't email them because I don't work there anymore. They are just trying to save face so I'm posting my email here. BE WARNED: First of all I would like to say that it feels like an extra insult that you all did not want to hear what I had to say while I was an associate for you, but the moment I put something up publicly you want more details. If I wasn't so passionate about hoping that others won't have the experience I had with your company I wouldn't even bother. Also know that I don't think this will make any difference at all in the way you operate or treat people and I'm pretty sure I'm talking to a wall. That being said, I started my journey with your company as a temp in December of 2021. I had heard good things, the pay rate was good and I was very excited. It was the first time I took on temporary work in my entire working life, but I had high hopes I could be hired on permanently. Both the agency I came in through and Paycor itself had stated that there was a chance and I worked hard for it. I started out just like the rest on the phones and within two weeks had been given minimal training on how to take billing cases. I was doing pretty good with that despite the questions and confusion. So good in fact that I was moved to help out in the risk department. I was in that department for about a month and a half. Starting in Feb a lot of people who had been brought on as temps were being let go. I was moved to emails, with a focus on the set up for W2C's, changing tax rates/getting information to the tax department and a couple of other very simple tasks. At that point I was not expected to understand everything behind what I was doing. I was given instructions that said " If you see "A" this is what you do with it" ( ie, if someone was sending in a notice to update their tax rate for a state I knew to double check it in Perform and then make changes and send them an update letting them know.) Not everyone was kept and I was offered a position and thrown into a training class at the last min. I was still very excited. I had experienced a lot of confusion while I was a temp but I was told that once I was trained I would be better suited to handle the things I was being asked to do. Please note that while I was thrown around, everyone had good things to say about my work. I gave 100% everywhere and all I ever wanted was to be on sure footing with what I was doing so that I could be at my best. About a week before my training was complete ( and mind you some of us were pulled from some of the training to handle phone volume since we were temps and had done some of that work before. I need you to understand the level of flexibility that I offered while working there), they told me that I would not be going to phones but that rather I would be doing emails. I was excited about this because a lot of my previous work had to do with back line function and I like to learn. I had no issues with this idea and was eager to get started. I came to Paycor with no experience in payroll at all. My resume reflected that fact. While I am good at learning as I go, some more complex items such as taxes, general ledger, operation of the HUB set up and a couple of other things were all new to me. My coworkers who were in the same training class were on the phones and even my manager when I first started was someone who only supervised people who were on the phones. I state this to show that she could not help me in the position I was in, even despite being my manager. After completing training I started my work in emails. My caseload was horrible for me because there were things that were only touched on in the general training (such as the GL for example) but I was expected to know how to work them and assist customers. Add to that the fact that no one mentioned that I would have people in sales on top of me, pushing meetings and their own agendas with no regard or knowledge of what I do day to day. Within my first two weeks, I begged them to put me on the phones so I could start out learning before taking on emails. My coworkers were telling me that their calls were skilled and that if something came to them that wasn't theirs, they could send it to the appropriate department. This was not the case in email. If you got it, it was like pulling teeth to get the right people to take it. Even if you had NO CLUE what to do with it. Motto was " make your metric" and there were no "excuses". This doesn't even cover all the changes that would be made, without telling us first that were then expected to not only help the customers with but operate around. Some internal and some external but we were the last to know. Usually we found out when something wasn't working for a customer and we were expected to know why. Don't even get me started on how hard it was to get help with IT. I felt very cheated and stressed out all the time. I was getting jumped on by managers, customers and coworkers( who were also stressed out and upset). I would happily have taken on the phone position and worked my way up. But when I asked I was told that I was really only behind in four areas and they could provide me with training but that they were not going to take me off emails. "Training" was videos that were about an hour and a half long each and I wasn't even given that for another month or so after I asked. But I was still expected to deal with the work in front of me. When I was given the "training" I was given 45 mins of training time, every week or even two weeks. So not even enough time to watch ONE video, NO TIME to actually absorb the information and honestly no respect for the fact that not everyone can learn complex topics by those means, even under the right circumstances. I still kept trying to tell them that I was overwhelmed and couldn't keep up, but the only feedback I ever got was that I wasn't meeting my metric. My manager also got upset with me because I took PTO time and spent some of that time doing my training. She said I needed to do that while I was on work time but I never got time without taking it on my own. But still I was trying. Then my manager got changed to someone who was in charge of emails and all I heard still was about my numbers. Oh and when I told a rep I couldn't take a meeting because it was 1) it was last min, 2) it was a case I JUST got and had no clue what to do with and 3) I was scheduled to be on the phones, I got chewed out for not being flexible and saying no. No one ever told me how or when I should go about rearranging my entire day because someone asked me to have a meeting on something that I hadn't even had 24 hours to review. There was so much more to this as well but as I mentioned above, I don't want to waste too much of my time with something that was only done to save face. I am an intelligent, dedicated worker who was looking to grow in your ranks. I wanted to have a career with this company. Given the proper chance I would have been a great asset to you all. I have a lot of good customer service with other experiences. All of this could have been prevented if you all had moved me back to the phones when I communicated, on multiple occasions, how under prepared I felt. I would gladly have learned more and I wanted to be better. I was simply never given the chance. I have never felt more stressed, pushed around, ignored or dumb in my life than when I worked for Paycor.I don't even know why they bothered to keep me if this is what they were going to do. They could have let me go and I could have been spared this feeling. As it stands, it took me a month off to try and recover and I still haven't found a new job. There are several of my coworkers both from my training group as well as people who had been there before me, who agreed and understood where I was coming from. While they did their best to help and support me it was ultimately the company who dropped the ball. If you're reading this you made it farther than I thought you would but I don't have any hope for this changing anything. I didn't matter to you when I was working there so why would I matter now? As you can see if I taken more time my review would have been so much worse than it is. People deserve a warning about what their nice pay rate will get them into. I wish someone had warned me. I haven't reviewed you all on other sites due to the mental toll this took on me but now that I've written it out, it might be time I did. Two stars was generous.
