Paycor: Poor training, overload, outsourced support. - Implementation Consultant Paycor Employee Review

2.0
Apr 4, 2024
Recommend
CEO approval
Business Outlook

Pros

Initially, Paycor offered competitive pay, but gradually began to undervalue its long-standing employees. The company's lack of processes became evident, especially after shifting from in-person to remote training, which significantly dwindled in effectiveness. Implementation consultants faced overwhelming workloads, juggling between 50 to 90 client accounts simultaneously, with the expectation centered not on the quality of work but merely on getting clients to a billable status. Additionally, the support team, already stretched thin and lacking in-depth product knowledge, suffered further as support was outsourced—a decision that only compounded the issues. The outsourced support team's lack of familiarity with the product and payroll processes meant clients often had to be redirected back to domestic support for genuine assistance. The implementation process itself was fraught with challenges, and post-implementation support was virtually absent. Clients needing assistance with correcting tax errors made during payroll processing found themselves in particularly dire straits, highlighting the systemic issues within the company's approach to client service and employee support.

Cons

Overworked, under supported by managers and team mates

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Paycor Response
2y
Thank you for sharing your experience with us. We apologize for any issues you encountered with training, workload, and support at Paycor. We understand the importance of providing comprehensive training and support to our employees, and we will take your feedback into consideration to improve these areas. Your comments regarding the implementation process and post-implementation support are also noted, and we will work towards addressing these concerns. We appreciate your feedback and value your time with us.

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5.0
Jun 23, 2026
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Pros

Loved my team and the people I worked with.

Cons

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1.0
Jun 11, 2026
Recommend
CEO approval
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Pros

Paycheck hits on time every two weeks.

Cons

I wanted to like working at Paycor. The product has potential and the pitch during the interview process sounded promising. But the reality of day-to-day life here is a far cry from what's advertised. Micromanagement is rampant. Leadership tracks every minute of your day — from login times to bathroom breaks — yet somehow trusts no one to make even the smallest decision independently. You're treated like a number, not a professional. There's zero autonomy, and any attempt to take initiative is quickly shut down. The leadership team is deeply out of touch. Many managers got their roles through tenure, not merit, and it shows. They struggle to answer basic questions about the industry, lean on buzzwords in meetings, and consistently make decisions that anyone with relevant experience would know to avoid. When things go wrong, blame rolls downhill fast. The culture is toxic and cliquey. If you're not in the right social circle, advancement is nearly impossible. Favoritism is blatant, feedback is rarely constructive, and the "open door policy" is a joke — speak up and you'll find yourself quietly pushed out. The work environment doesn't help either. High turnover means institutional knowledge constantly walks out the door. Morale is low, burnout is high, and HR seems more interested in protecting the company than the employees.

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