Pros
The pay and benefits were good. You get alot of personal,vacation and sick time but are unable to use it becuase of not having enough people because of payroll. Used to be fun working here the first half of my career ,second half was horrible.
Cons
You work 45++++ hours a week. You have to work 12 hour days alone because someone calls off and you don't have anyone else to cover. You work like a dog and then fired for no good reason. Management intimidates you about smiles scores. when we didn't have smiles the sales were good. Now they are bad because we are annoying the customers. Errors in paperwork all the time and noone does anything about it. managers cheat on their smiles scores so they don't get berated and written up. dms do absolutely nothing except sit in the backroom on the computer or phone. I missed so many things with my family because of this job.