Pros
Pay was good. Vacation, sick, and personal time. Benefits were good.
Cons
If you want to have a life don't bother. They have added on tons of responsibilities and new technology to help us supposedly be more efficient, but wont give us the payroll to effectively perform our jobs. They base reviews on call in coupons ( smiles scores) from the customer and let that decide our fate which is unfair to the stores that are single coverage and have coupons printing up every transaction. They don't realize if you are alone doing a return or stuck at the counter with a line and you are alone that actions of the smiles survey coupons are going to be missed. Of course resulting in lower scores. I got let go for smiles scores and sales being down 2 years in a row and 4 stores closed in my plaza which I had no control over. They need to change the review formatting for the economy's decline it's unfair. I controlled what I could and that was operational excellance of rack rep, tagging, and shipment processing with a 98%-100% in all 3 categories and only got a meets and that shouldve been exceeds. Their technology for labor scheduling is tainted because it doesn't count shared labor on the reports for stores. Also Kronos schedules people for 3.5hr shifts instead of 1 person for 7 hours which is just plain dumb on their part. Who wants to waste the gas for a 3.5 hr shift when they are only getting paid $7.00 and hour as it is??? Also the audit's inour district have been a mess, reports have been messed up, theres so much unecessary paperwork it's unbelieveable and we do things in duplicate for our DM for Huddles when its all in the smiles books. It's very demanding and Our DM threatened people and treated people like dirt and hardly tells anyone that they are doing a good job. She's rude, demeaning, doesn't respec t the feelings and opinions of others. It's not a very inspiring environment when you are trying your hardest to do your best. Lets put it this way, I've been with the company for 12 years and never had a problem with any of the DMs except my last one.