-Extremely high call and email volumes during Nov through Jan. You are helping 50 to 60 people a day, some of which are ongoing.
-Your direct management are kind and usually genuine, they dont really decide anything at the end of the day.
-It is expected of you to work extensive overtime and cut lunches in order to help clients at all costs.
-You will be held accountable to fix other people's mistakes because so many people quit.
- Company does not keep its hiring promises if it does not benefit them.
-Retention is very bad as Executives are resistant to change that does not benefit them making money, even if it would mean they also retain more clients
-'Decisions for betterment of the company' are made at a glacial pace
-They do not listen to account manager feedback and will just use what fits their narrative
- They have slowly started to strip budget for employee beneficial things like free lunch/breakfast, bonuses (which are almost non existent as an AM), or 'year end thank you packages' which where just stopped all together.
- AM2s get 90 to 100 company sets (which can have up to 20 smaller companies per set) they need to be the main manager for, you will also be forced to work in a call queue with completely random callers. Often you will be scrambling to find time for your own clients unless you book your calendar solid with meetings 9am-6PM. Time off the phone is NEVER guaranteed.
-You are position locked every promotion. And to get a raise you must take a promotion. Moving to AM2 gets you locked for about 8 months, AM3 is 6 months. Year end freezes any position moves entirely.
-Accommodations are lies for WFH, They will try every trick in the book to get you in office including just forcing you. All the work is on laptops.
-Empty promises
