Pros
- Company is growing -- management claims that internal upward mobility is achievable after one year - Mon-Fri office schedule, no late nights or weekends - Casual office environment, no ties - Occasional catered lunches (on "red" days when reps are asked to take shorter lunch breaks, kind of a con)
Cons
- Pay is not commensurate to workload (call volume, responsibilities, etc.) - Lots of downward pressure to answer questions without referring clients to appropriate departments - Training is not comprehensive, puts reps in awkward positions when questions arise - Blackout periods for PTO throughout holiday season -- you can get the day after Xmas or the day after Thanksgiving, but not both - Hiring/compensation is spotty, lots of turnover which results in more work for those who stay - Bad morale is not improved by corporate half-attempts at tech-industry perks (e.g. ice cream cart going around while reps are slammed on the phones) - Client Services are not compensated or valued as well as other departments, even though AM role has pretty extreme time and emotional demands