Account Manager - Account Manager Paylocity Employee Review

Training was not structured at the end. We had a lot of wasted time in my class doing absolutely nothing or playing games in a classroom when there was things we could have gone over. Training is all about the software. If you do not have a backround in payroll, benefits and HR, you will be running blind. You can navigate the system but will not understand the why's and the hows. It IS a call center. If a client has an immediate need, there will be many times you have no idea what the client is talking about. You will put them on hold hoping a team lead is available, and hoping they will pay attention to you instead of goofing around. Sometimes all of the leads are in "meetings' at once...but u put put the client on hold anyways so u can silently scream before u get back on the call and try to say something of relevance that might make you seem like you know what you are talking about.