Pros
The pay is decent if you are a Client Service Representative you will start out at $14.00 and if you are an Account Manager you will make $16.00. The benefits are good in their Arlington Heights location, but their Florida location only gets to choose a PPO plan versus getting a really good HMO plan. The supply catered lunch during the busiest time of the year.
Cons
Their management is not very diverse. The company has a poor internal escalation system. Everything gets escalated without a filter of importance. Some of the companies hire unqualified payroll specialist, and they will call you daily to request help on how to do their job. Management has a under the table policy, which means get it done regardless of HOW it gets done. Management has an NPS scoring for their clients that ask their clients one question, and that score directly affects the Client Service Representative, and the question only talks about the company. Management makes you feel as if your real job in the company is to be the scapegoat for BUGS in their product.