The Truth- The Good & The Bad - HCM Account Executive Paylocity Employee Review

1.0
Aug 31, 2019
Recommend
CEO approval
Business Outlook

Pros

The solutions specialists who do the demos are great at what they do and I liked NSS who are the inside sales team who set appointments up for the sales reps. The software is good- equal to a Paycom or Ultimate level. Working from home is great. You get to keep the printer when you leave. Benefits are standard-status quo.

Cons

If you are out of industry, don't work here as there isn't enough ramp up time or training to get you to where you need to be. Not a good work life balance, expect texts and phone calls starting at 4am-10pm and on weekend and throughout vacations. If you go on vacation or a required training you are expected to still do your koi's of 2.5 appts, 10 broker calls and 20 connections or you'll get written up. 6 scripts in 21/2 years to memorize. They've gotten better but still not good enough. It's all about Steve and how he got a loan from friends and family to start the company-prospects don't care(no offense steve) but, you have to do it in the prezi. They are all about these glassdoor reviews in the scripts and make you write one when you start so beware of newbie reviews here. Lots of micro managing and recording of telemarketing sessions and recording of you learning the script. They love to do trainings over xmas while still having to do your kpi's even though they took you off the street for 12 hours a week. Uneven territories and lots of territory cuts- mine got cut 6 times in 2 1/2 years but goal kept raising. Encourage dirty salesperson tactics. You pay a portion of your commission to the solutions specialist who does the demo which is worth it because they are great but, you can't use them for deals 30-75 employees- you have to do the demo yourself and still have to pay the solutions specialist even though they didn't do the demo. If you miss a month's goal cause a client pushed first payroll to the next month, you get written up, then you make your goal the following month and you're fine. So you are constantly going back n forth with write ups. They are constantly tightening ropes due to the stock market so if Pcty drops they react. Plus they are constantly freaking out over Paycom as a competitor which is weird cause I personally won more than I lost against them. Crm sucks and it's very time consuming to put in a sale. The quotes are archaic and the collateral is old school with information that isn't consistent with what is on the prezi and the website. So that creates doubts to a smart prospect that picks up on it. Very little collateral and quality isn't great- especially in comparison to our competitors. They don't seo the website or tag the youtube videos which doesn't help with inbound leads. They also didn't claim locations on google maps- simple no brainer stuff a large company should be doing because our competitors are and it helps with inbound leads. They don't have a referral program for brokers like our competitors do so all we can do to thank our brokers for a referral is take them to lunch. They don't have sales tools (i paid out of my own pocket for this). My first year I liked Paylocity and then the last year and half they changed and kept getting worse with the changes. I was hoping they would see 40 reps left in 3 months and they would correct themselves but they didn't. It is a bad atmosphere and if that stock continues to drop it will get worse. Territories will continue to shrink they have said , so soon it will be down to just to a few zip codes but you'll still have the same increase in quota. Don't participate in the contests, i did, learned the hard way, won a tablet at the expense of losing the trust of prospects and brokers because they called them up and interrogated them all about my appointments. Wasn't worth the prize from what I lost. Customer service is overwhelmed so you'll have to get involved frequently to resolve issues. Same goes with implementation. When you leave make sure you tell them to keep you on self service as they cut you off (hello you need to access it for future w2 and paystubs) and they cut you off direct deposit and give you paper checks and fail to mention this to you in the exit interview. Don't understand why you can't keep me on direct deposit for the rest of my future paychecks. When you leave the cell phone number and email gets shut off when they should be forwarded to your manager. I had prospects and clients angry contact me on LinkedIn because I didn't return their message. They should at the very least have an automatic replay saying I no longer work there please contact ... Thought this was unprofessional so I'm still forwarding them on to Paylocity and apologizing on Paylocity's behalf. I personally don't want to be dragged down for someone else's wrong doings. My personal opinion is Paylocity has grown so big, so fast, that they are throwing a lot at the wall and reacting to the marketplace instead of actually having a strategy in place. They need a better foundation to grow upon. It's sad because I saw potential the first year and they are now a hot mess and only hope they can get their act together or they'll keep losing some great salespeople and the only ones who will be left are the dirty unethical ones.

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Paylocity Response
6y
Thank you very much for taking the time to provide detailed feedback for us. We take all reviews very seriously. We are always looking for ways to improve, and value the voice of our employee. You mention a lack of work life balance, and I am disappointed to hear that. We pride ourselves on ensuring our employees feel a sense of balance and work/life harmony when working here. If you are open to it, I would like more details around the leader you worked for so I can provide additional development and coaching to him/her in order to ensure we are all providing/teaching balance to our respective teams. In regards to our Glassdoor reviews, we do feature them in our sales process because we are proud of them! We want our prospective clients to have an understanding of the type of company we are. While we want all of our employees to feel empowered to provide feedback (good, bad, or ugly) at any time...we have not, and will not, ever require someone to write a review for any reason. We take our value of Live The Reputation seriously. In terms of territory compression, we are fortunate to be a high growth company. That brings many rewards to our employees...from great career opportunities to financial growth...not to mention the pride from being a part of a winning team. But, like some of the other reviews pointed out..it also brings normal growing pains. We take great care when adding sales reps to ensure everyone has an equal and vast opportunity to be successful. We regularly review territories, leads, and overall opportunity to ensure our changes are fair and equitable. Regarding our commission structure...we make no apologies for being a team oriented culture. We actually believe knowing you’ve got teammates who have your back is something that makes us unbeatable together. Because of that...we also think it’s fair to reward those teammates who play a large part in bringing on new clients. This is one of the reasons I hear from so many people who come from other sales organizations as to why they love Paylocity. Playing as a team is not for everyone and I get that. In regards to our expectations...we know that winning is not only more rewarding...but it’s also what enables us to continue to invest in our people. We need everyone to be successful and because of that...we challenge everyone to achieve their full potential. But don’t mistake that for being rigid and unrealistic. We are always evaluating the way we assign quotas, our activity requirements, and how that impacts overall accountability. The result is a more successful and happier sales team that we are extremely proud of. I am disappointed your experience after your first year was not a positive one. We care about the success and growth of our people. Because of that, we are always looking at our practices, from hiring to training, to performance expectations to ensure we are doing our best to set both our employees and our company up for success. I appreciate your candor and wish you the best of luck! Please reach out to me if you'd like to discuss further. -Kate Grimaldi KGrimaldi@paylocity.com

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Cons

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Cons

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